Refund policy
Right of withdrawal – Possibility of exchange
.1 Return against reimbursement:
In application of article L221-18 of the Consumer Code, you have a period of fourteen (14) clear days (which we extend to 1 month for all orders placed between December 1 and 23) from from the date of receipt of your order to return the item(s) purchased, without having to provide any reason. To make a return, you must make a request on the Site to return the items under the right of withdrawal. The return is the responsibility of the customer.
To be reimbursed, you must return the items:
- In their original packaging, unworn.
- In a condition allowing them to be remarketed as new, accompanied by your name and order number.
You will then be reimbursed for the full amount paid corresponding to the items returned and accepted by customer service, as soon as possible and at the latest within fourteen (14) days from receipt by us of the returned items.
If these conditions are not met, we will return the items to you at our expense without you being able to demand any compensation or reimbursement.
.2 Return for exchange (valid only in the case of pair size exchange):
In application of article L221-18 of the Consumer Code, you have a period of fourteen (14) clear days (which we extend to 1 month for all orders placed between December 1 and 23) from from the date of receipt of your order to exchange the item(s) purchased, subject to the availability of the items with which you wish to make the exchange.
For the exchange to be accepted, you must return the items: in their original packaging, without having worn them, in a condition allowing them to be remarketed as new, accompanied by the delivery note that you received with your order.
To make an exchange, you must make a request on the Site to return the items under the right of exchange. The return is the responsibility of the customer.
Upon receipt of your return and subject to verification, you will be contacted by our customer service in order to return your pair in the new desired size at our expense.
Any product return must be the subject of a formal agreement between us and the customer and be returned within 3 days of the agreement. After this period, no returns will be taken into account.
Any recovery accepted by us in the case of an apparent defect or non-conformity of the products delivered, which will be noted by us, will allow the customer to obtain free replacement or restitution of a credit for his benefit, at the exclusion of any other compensation or damages.
The transfer of ownership of the products to the customer only takes effect after full payment of the price by the latter.
We insure the risks of loss and deterioration of the products until delivery of said products to the customer. The transfer of risks therefore occurs from the moment the customer (or a person designated by him) has received the products.
.1 Return against reimbursement:
In application of article L221-18 of the Consumer Code, you have a period of fourteen (14) clear days (which we extend to 1 month for all orders placed between December 1 and 23) from from the date of receipt of your order to return the item(s) purchased, without having to provide any reason. To make a return, you must make a request on the Site to return the items under the right of withdrawal. The return is the responsibility of the customer.
To be reimbursed, you must return the items:
- In their original packaging, unworn.
- In a condition allowing them to be remarketed as new, accompanied by your name and order number.
You will then be reimbursed for the full amount paid corresponding to the items returned and accepted by customer service, as soon as possible and at the latest within fourteen (14) days from receipt by us of the returned items.
If these conditions are not met, we will return the items to you at our expense without you being able to demand any compensation or reimbursement.
.2 Return for exchange (valid only in the case of pair size exchange):
In application of article L221-18 of the Consumer Code, you have a period of fourteen (14) clear days (which we extend to 1 month for all orders placed between December 1 and 23) from from the date of receipt of your order to exchange the item(s) purchased, subject to the availability of the items with which you wish to make the exchange.
For the exchange to be accepted, you must return the items: in their original packaging, without having worn them, in a condition allowing them to be remarketed as new, accompanied by the delivery note that you received with your order.
To make an exchange, you must make a request on the Site to return the items under the right of exchange. The return is the responsibility of the customer.
Upon receipt of your return and subject to verification, you will be contacted by our customer service in order to return your pair in the new desired size at our expense.
Any product return must be the subject of a formal agreement between us and the customer and be returned within 3 days of the agreement. After this period, no returns will be taken into account.
Any recovery accepted by us in the case of an apparent defect or non-conformity of the products delivered, which will be noted by us, will allow the customer to obtain free replacement or restitution of a credit for his benefit, at the exclusion of any other compensation or damages.
The transfer of ownership of the products to the customer only takes effect after full payment of the price by the latter.
We insure the risks of loss and deterioration of the products until delivery of said products to the customer. The transfer of risks therefore occurs from the moment the customer (or a person designated by him) has received the products.