Info
Who are we ?
From 1795 to the 1980s, Etablissements Amos manufactured slippers in Bas-Rhin, which made them the oldest slipper manufacturers and the largest shoemaker in France! In 2021, we, French entrepreneurs, wanted to revive this beautiful story, which combined ancestral know-how and 100% French manufacturing.
I have a question, how do I contact you?
You can send us all your requests via our online contact form in the “ Contact us ” section, or by email to bonjour@maison-amos.fr.
How to be informed of new developments?
To be informed of our latest news, do not hesitate to subscribe to our newsletter by clicking here.
I would like to unsubscribe from the mailing list
You can unsubscribe from our mailing list at any time by simply clicking on the unsubscribe link at the bottom of our Newsletter emails.
Products & stocks
Where are your products made?
Cock-a-doodle Doo! Our slippers are entirely handmade in France. To find out everything, click here !
What is the composition of your products?
All compositions are detailed on each product pages in our online store. For more information, do not hesitate to send us your request via our online contact form in the “ Contact us ” section, or by email to bonjour@maison-amos.fr.
Where can I find more information about a product?
If you cannot find the information you are looking for on the product description of our online store, you can send us your request via our online contact form in the “ Contact us ” section, or by email to the address hello @maison-amos.fr
How are your products sized?
Our products fit normally, so we advise you to take your usual size. If in doubt between two sizes, we advise you to opt for the smaller size. Find our size guide here.
Are your slippers customizable?
No, our slippers cannot be personalized unfortunately.
When will my product be available again?
To be informed of the availability of a product, subscribe to our stock alerts directly on the product pages. You can also send us your request via our online contact form in the “ Contact us ” section, or by email to bonjour@maison-amos.fr
How do I care for my slippers?
To maintain your slippers, find all our care instructions here!
Account and order
How to create an account?
To create your account, click here
How do I change my personal information?
You can update your information (contact, address, payment method) at any time by logging into your customer area .
Can I modify my order after validation?
To modify your order after validation, send us your request via the contact form in the "Contact us" section, or by email as quickly as possible to the address bonjour@maison-amos.fr, specifying your name, your order number. Please note, your order cannot be modified once shipped (orders are generally shipped within 48 working hours).
I would like to cancel my order
If you wish to cancel your order, send us your request via the contact form in the " Contact us" section , or by email as quickly as possible to bonjour@maison-amos.fr, specifying your name, your order number. Please note, your order cannot be modified once shipped (orders are generally shipped within 48 working hours).
I want to delete my account
To delete your account, send us your request via our online contact form in the “ Contact us ” section, or by email to bonjour@maison-amos.fr .
Do you offer gift cards?
We offer e-gift cards to offer to your loved ones. Configure and purchase your e-gift card to offer by clicking on this link .
Payments and billing
What payment methods are available?
You can pay for your purchases on our store by credit card or via paypal.
I have a gift card, how do I use it?
To use your gift card, simply enter the code appearing on it in the “Gift card” field in the basket when confirming your order.
I have a promo code, how can I use it?
To use your promotional code, simply enter it in the “Promotional code” field in the basket when validating your order.
Can I pay in several installments?
It is possible to pay for your order in several installments via Paypal. You can choose this option when selecting the payment method when confirming your order.
Can I change my billing information after my purchase?
To modify your billing details on your invoice, you can send us your request via our online contact form in the “ Contact us” section, or by email to bonjour@maison-amos.fr
Delivery
Where do you deliver?
We deliver our slippers in France.
What delivery methods are available?
Delivery is via colissimo without signature.
How much are the delivery costs?
Our colissimo delivery costs are €5.90.
What are the delivery times?
Your order is processed within an average of 7 (seven) working days from the day following the registration of your order. The delivery time is then between 48 and 72 working hours. It is specified that orders placed on Friday and the weekend can only be processed from the following Monday. Orders placed during public holidays can only be processed from the following business day.
What happens if I am absent during delivery?
If you are absent during the delivery of your package, your package will be placed in your mailbox if its dimensions allow. Otherwise, a delivery notice will be placed in your mailbox to collect your package from the nearest postal collection point. In some cases, it is possible to reschedule delivery. To do this, bring your notice of passage and go to https://www.laposte.fr/outil/modification-livraison before midnight on the day you receive the notice.
How can I track my order?
As soon as your order is shipped, an email will be sent to you with the colissimo tracking number. You will then be able to follow the delivery of your order directly on the laposte.fr tracking tool.
Can I change my delivery address?
To change your delivery address after validation of your order, send us your request via the contact form in the “ Contact us ” section, or by email as quickly as possible to the address bonjour@maison-amos.fr in clearly specifying your name and your order number. Please note, your order cannot be modified once shipped (orders are generally shipped within 48 working hours).
Returns & Refunds
I received my order but I want to return it
To return an item to us, send us your request via our online contact form in the " Contact us " section, or by email to the address bonjour@maison-amos.fr , clearly specifying your name, your order number, as well as the reference of the product you wish to return. You have 14 days from receipt of your order to return an item. The deadline is extended to 30 days for any order placed between December 1st and 31st.
I have received my order and would like to make an exchange
If you wish to make an exchange, send us your request via our online contact form in the “ Contact us ” section, or by email to bonjour@maison-amos.fr , specifying your name , your order number, as well as the reference of the product you wish to return for exchange. You have 14 days from receipt of your order to exchange an item. The deadline is extended to 30 days for any order placed between December 1st and 31st.
Are there return costs?
Return costs are your responsibility. We advise you to return your items to us by tracked delivery.
My order is not compliant
A problem noticed upon receipt of your order? Do not hesitate to write to us via our online contact form in the “ Contact us ” section, or by email to bonjour@maison-amos.fr
Guarantee
How long are my slippers guaranteed?
All our products are guaranteed for two years from the date of purchase.
Can we buy Amos slippers in a physical store?
We do not have physical points of sale. Find our entire collection on our online store maison-amos.fr